Refund policy

We want you to be completely satisfied with your purchase. If you have an issue with your order, please contact us first before sending anything back.

To initiate a return or refund, please email us at jeninem2003@gmail.com within 30 days of receiving your order. Include your order number and a description of the issue (photos are helpful for damaged or incorrect items).

We handle returns and refunds on a case-by-case basis and will provide return instructions if applicable. Please do not send items back without contacting us first, as we cannot guarantee a refund for unsolicited returns.

We offer refunds or replacements for:

• Damaged or defective items
• Wrong items received
• Orders that never arrived

We do not accept returns for:

• Change of mind or buyer's remorse
• Items that have been used or damaged by the customer

Once your request is reviewed, we will notify you of the outcome within 3–5 business days.